Topics

    Write to us

    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

    Write to us

    How can I track my order?

    As soon as your order is shipped, you will receive a confirmation email containing a tracking link. This link becomes active as soon as your parcel is taken over by the carrier.
     
    You can also track the status of your order in the "My Orders" section of your account.
     
    Your order can go through several stages:
     
    • Confirmed - Your order has been received. It will soon be shipped
    • On its way - Your order has been handed over to the carrier
    • Out for delivery - Your order has reached your local delivery hub and will be delivered soon
    • Delivered - Your order has been delivered

    Was this article helpful?