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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

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    What should I do if my order is delivered incomplete?

    We invite you to contact our Customer Relations Service.

    To better understand what happened, an advisor may ask you for some additional information, such as photos of the package or a sworn statement.

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