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    Write to us

    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

    Write to us

    Can I personalise a gift?

    In store

    Every detail can be tailored to the recipient in order to turn your gift into a unique piece. 

    Different personalisation options are available:

    - Personalised gift boxes: Create your own gift box and then choose its wrapping from 3 ribbon colours and 3 tissue paper colours. In some stores, it is also possible to add the recipient’s initials to the box with an artisanal stamp. 

    - Engraving: A first name, initials or a date can be added to a candle or a perfume bottle 

    - Personal message: A card is slipped into your gift box if you wish

    We invite you to check which stores offer all of these services in the “Find your store” section.

    Online

    For certain creations, an engraving service is available directly from the product page, allowing you to add initials, a first name or a special date.

    Find the list of products eligible for engraving here

    When placing your order, you have the option to include a personalised message in the gift box.

    The Salons Privés 

    We also offer an exceptional semi-custom candle service, available exclusively in the Salons Privés of our Maisons in Paris and London.

    Appointments can only be made by phone with: 

    - Maison Diptyque Paris - 11 rue Duphot, Paris. +33 1 86 70 85 38 

    - Maison Diptyque London - 107 New Bond Street, W1S 1ED London. +44 20 7199 8439 
     

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