Topics

    Write to us

    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

    Write to us

    Diptyque & You and Customer Account

      • What is Diptyque & You?

        It is the set of benefits we reserve for our customers who have a customer account. At Diptyque, every encounter is a...

        See article
      • What are the benefits of having a Diptyque & You account?

        As a customer with a Diptyque account, we are pleased to offer you:A welcome giftA birthday gift, if you provide your...

        See article
      • How to stay informed about Diptyque & Vous benefits?

        When creating your account, simply consent to receive our communications by email, SMS, phone, and/or mail. You can a...

        See article
      • How to create an account?

        Go to the My Account section on our website. It only takes a few moments to register.

        See article
      • How can I edit or delete my account?

        From your personal space, you can at any time:Update your personal informationChange your passwordManage your contact...

        See article
      • How can I reset my password?

        Go to the "My Account" section, then click on "Forgot password?". You will receive an email to set a new password.

        See article
      • I have an in-store account. Do I need to create an online account?

        If you already have an online account, it will be active in-store from the next day.If you have a store account, it i...

        See article
      • Why subscribe to the Diptyque newsletter?

        To build a special connection with the Maison. You will receive communications that reflect you: new products, invita...

        See article
      • How can I subscribe or unsubscribe?

        You can subscribe at any time by entering your email address at the bottom of our homepage, in the "Let's keep in tou...

        See article