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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

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    What to do if the pump on my bottle is blocked?

    We first recommend that you: 

    Check that the safety ring is properly removed and that the pump is unlocked

    Prime it by pressing several times gently, without forcing

    If the pump remains blocked, we invite you to contact our Customer Service who will be able to offer you an appropriate solution. 

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