What to do if my product changes texture, smell, or color?

As a precaution, it is best not to use your skincare product if you notice any unusual change, such as in texture, smell, or color.

Then check:

- The PAO indicated on the container: the Period After Opening shown by an open jar followed by a number of months (e.g. 12M)

- The purchase date

- Whether the storage conditions have been respected: kept away from heat, humidity, and light, and the product properly closed

Note regarding the Comforting Cleansing Solution: the color of the soap may change due to the natural character of its ingredients. This does not affect its quality or use, only its appearance.

If in doubt, our Customer Relations Service is at your disposal to guide you.