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    Write to us

    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

    Write to us

    Can I create a custom candle?

    We offer an exceptional semi-custom candle service, available exclusively in the Private Salons of our Maisons in Paris and London.

    This service allows you to create a unique candle from over 200 possible combinations of scents and finishes: 

    - Start by choosing from 25 stoneware pot designs and finishes, crafted by the renowned Porcelaine du Lot Virebent factory, a long-standing partner of the Maison. Options include solid color enamels, precious finishes, or arty color combinations

    - Complete your creation with one of our eight iconic scents: Figuier, Baies, Roses, Ambre, Feu de Bois, Tubéreuse, Mimosa, or 34 Boulevard Saint-Germain

    Each candle is handcrafted, following traditional ceramic expertise. This service is available starting from €600. 

    Learn more here. 

    Appointments can only be made by phone with: 

    Maison Diptyque Paris - 11 rue Duphot, Paris. +33 1 86 70 85 38

    Maison Diptyque London - 107 New Bond Street, W1S 1ED London. +44 20 7199 8439 

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