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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

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    Which items can be engraved?

    Available for the Maison’s most iconic objects, engraving is offered in a selection of boutiques and on the website.

    In store

    Products eligible for engraving include:

    - Candles: small candles, classic candles, Les Mondes de Diptyque candles 

    - Home fragrance diffusers: Small size (100 ml) and classic model (200 ml)

    - Fragrances: Exclusive fragrances, Eau de Parfum, Eau de Toilette 100ml, solid perfumes

    - Hand care: Comforting cleansing solution, velvet emulsion, exfoliating cleansing solution

    - Decoration: Côtes Plates and Torsades candle holders (for classic and small candle models)

    We invite you to check which boutiques offer this service via our “Find your boutique” section 

     

    Online

    Engravable items include:

    - Candles: classic candles, large candles (except for the 34 boulevard Saint Germain candle), Les Mondes de Diptyque candles

    - Fragrances: Exclusive fragrances, Eau de Parfum and Eau de Toilette 100 ml

    Find them here.

    In accordance with our return policy, personalized products can neither be returned, exchanged, nor refunded. 

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