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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

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    Where can I benefit from the engraving service?

    The engraving service is available both online, directly from the product page of the chosen item, and in a selection of Diptyque boutiques.

    The availability of the service in store can be checked via this page.

    Online, you can find all customizable creations here.  

    In accordance with our return policy, personalized products cannot be returned, exchanged, or refunded. 

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