Product advice
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What to do if the pump on my bottle is blocked?
We first recommend that you: Check that the safety ring is properly removed and that the pump is unlockedPrime it by ...
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How do I take care of my diptyque candle?
For the first use, I recommend letting the candle burn for 2 or 3 hours, until the entire surface of the wax has beco...
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Can I have my creations engraved?
Available for the brand's most iconic items, engraving is offered in selected boutiques and on the website. In boutiq...
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What can I do if the glass of my candle turns black?
Black marks can be removed when the candle is extinguished using a cloth soaked in hot soapy water or by using La Dro...
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How can I take care of my candle?
An exceptional handcrafted creation, your Diptyque candle deserves the utmost care. Here are some tips to optimize it...
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How do I choose the right size for my candle?
It all depends on the size of the room you want to scent and the desired intensity. Different formats are available: ...
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How does an Hourglass work?
The Hourglass is a unique object designed for close-proximity olfactory diffusion. To activate it, simply turn it ove...
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What is the difference between Eau de Parfum and Eau de Toilette?
Eau de parfum is not simply an eau de toilette with a higher concentration.It is another interpretation of the olfact...
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Can I customise a perfume gift box?
In store, your gift box with a unique touch: your initials can be added to the box, choice of ribbon colour and tissu...
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Are Diptyque perfumes gender-free?
Diptyque develops an artistic approach to perfume, extended through words and drawings. Freed from any notion of gend...
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What is the shelf life of a perfume once opened?
The shelf life of a perfume depends on several factors. Composed of alcohol, it can be preserved for many years if pr...
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Welke parfums zijn navulbaar?
De selectie van parfums die in aanmerking komen voor navulling omvat:Eaux de Parfum, formaat 75 ml: Do Son, Fleur de ...
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Can I recycle a Diptyque perfume bottle or bring it back to the store?
The glass bottle and cardboard case are recyclable. You can place them in the dedicated recycling bins or bring them ...
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