Back

      Topics

    Write to us

    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

    Write to us

    What should I do if I received an item different from my order?

    Please keep the package and take some photos

    • The outside of the box
    • The products received
    • A sworn statement confirming the non-receipt of the ordered item.

    Upon receipt of these elements, our team will offer you the most suitable solution: resending the product or refund.

    Was this article helpful?