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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

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    Can I return an item purchased in-store?

    Purchases made in Diptyque boutiques (excluding department stores) can be exchanged or refunded within 30 days from the date of purchase upon presentation of the receipt. 
    The exchange conditions require that your items be:
    - New and still sealed 
    - Kept in their original packaging
    - Not personalized
    - In perfect condition (not used, handled, or damaged)

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