What to do if the tracking of my order is not updating?
We invite you to contact our Customer Service Department.
An advisor will then check the progress with the carrier and assist you until you have received your order.
Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).
Write to usWe invite you to contact our Customer Service Department.
An advisor will then check the progress with the carrier and assist you until you have received your order.