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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

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    What to do if you are absent during delivery?

    With standard delivery, you will receive an email indicating where to collect it, at a collection point near your home.

    And if you have chosen express delivery (Chronopost), you are free to reschedule the delivery or have it handed over to a trusted person via the options offered by the carrier.

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