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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

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    Can I benefit from tax-free shopping on my in-store purchases?

    You can benefit from tax-free shopping on your in-store purchases if you reside outside the European Union.

    Tax-free shopping is processed directly in-store at the time of your purchase. You will be asked to present a valid passport. Our team will provide you with a tax-free form that you must have stamped by customs when you leave the EU, in order to obtain a VAT refund.

    For any further questions, our Customer Relations Service is available Monday to Friday from 10 a.m. to 7 p.m. and Saturday from 10 a.m. to 5 p.m. (excluding public holidays).

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