How can I make an online return?

To simplify your return, you can generate a prepaid label at any time via our dedicated portal.
Simply enter your order number and the email address used at the time of purchase. Select the items to be returned, specify the reason, and follow the steps with ease.

To ensure proper tracking of your parcel, we recommend keeping a shipping receipt provided by the carrier.

The return conditions require that your items are:
- New and still sealed
- Kept in their original packaging
- In perfect condition (not used, handled, or damaged)
- Not personalised