How to make a return using a different carrier?

To simplify your process, we provide you with a prepaid return label available via our dedicated portal. It is free of charge and ensures secure and optimized tracking of your parcel.
We recommend that you choose this option, designed for your comfort and peace of mind.
However, if you prefer to arrange the return with a carrier of your choice, please note that:
- Shipping costs will be at your expense and cannot be refunded
- Diptyque cannot be held responsible in case of loss or theft of the parcel
Here is how to proceed:
- Remember to include the completed withdrawal form with your parcel
- Share the following information to service@dyptiqueparis.com: your order number, the name of the carrier, and the parcel tracking number.

The return address:
DUHAMEL LOG – SITE 8 BIS RETOUR
Rue Maryse Bastié
27930 VIEIL-ÉVREUX
France