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    Write to us

    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

    Write to us

    Can I personalise a gift?

    In store

    Every detail can be considered for the person receiving it in order to turn your gift into a unique piece.

    Different personalisation options are offered:

    - Personalised gift boxes: Create your own gift box and then choose its wrapping from 3 ribbon colours and 3 tissue paper colours. In some stores, it is also possible to add the recipient's initials on the box using a handcrafted stamp.

    - Engraving: A first name, initials or a date can be added on a candle or a perfume bottle

    - Personal message: A card is inserted in your gift box if you wish

    We invite you to check which stores offer all these services in the section "Find your store".

    Online

    For certain creations, an engraving service is available directly from the product page, allowing you to add initials, a first name or a special date.

    Find the list of products eligible for engraving here.

    At the time of order, you have the option to include a personalised message in the gift box.

    The Private Salons

    We also offer a service for exceptional half-measure candles, available exclusively in the Private Salons of our Houses in Paris and London.

    Appointments can only be made by phone at:

    - Maison Diptyque Paris - 11 rue Duphot, Paris. +33 1 86 70 85 38

    - Maison Diptyque London - 107 New Bond Street, W1S 1ED London. +44 20 7199 8439
     

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