Returns and Refunds

• Make a Return

  

  • How to obtain a new return label?

    You can generate a new return label at any time, in a few simple steps, through our dedicated portalSimply:- Enter yo...

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  • Can I return an item purchased in-store?

    Purchases made in Diptyque stores (excluding department stores) can be exchanged or refunded within 30 days from the ...

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  • Can I return an item ordered online?

    If you made your purchase on our website, you have 30 days from the delivery date to return it to us.The return condi...

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  • Can I return a product purchased online to a store?

    If your item was purchased online, it must be returned through our website and not in-store.

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  • How can I make an online return?

    To simplify your return, you can generate a prepaid label at any time via our dedicated portal.Simply enter your orde...

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  • What to do if one of my items is delivered damaged or defective?

    We do everything possible to resolve this quickly, as soon as you initiate a return request through your online accou...

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• Request an Exchange

  

  • Can I exchange a personalised item?

    A personalised creation is unique… and therefore final. In accordance with our return policy, customised products can...

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  • Can I exchange an item purchased in-store?

    If you made your purchase in a Diptyque boutique (excluding department stores), you have 30 days from the date of pur...

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  • Can I exchange an item bought online in store?

    If your item was purchased online, it must be returned via our website and not in store.To find out how to proceed, w...

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  • Can I exchange a gift?

    If the gift was purchased in-storeYou have 30 days from the date of purchase to exchange it for an item of equal or g...

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• Obtain a Refund

  

  • Are delivery and return costs reimbursed?

    For a simple and free return, you can generate a pre-paid return label at any time via our dedicated portal.If you ch...

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  • Can I be refunded to a different payment card than the one used for the purchase?

    For security reasons, the refund is only made to the card used to pay for the order.Therefore, it is unfortunately no...

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  • Can I get a refund for a gift?

    Refunds are made exclusively to the payment method used at the time of purchase. Therefore, it is directly issued to ...

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  • What are the refund timeframes?

    We commit to refunding you within a maximum of 14 days from the receipt of your returned products.Once the refund is ...

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