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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

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    Is a signature required upon receipt of my order?

    It depends on the chosen delivery method.

    • Standard delivery (Colissimo) :

    Delivery is made upon presentation of the QR code linked to your order. The package can be received by you or by anyone present at the address who has this QR code.
    In case of absence, a notice of attempted delivery is left. A new delivery attempt is scheduled for the next day. If it fails, your package is deposited at the nearest post office, where it will remain available for 15 days.
    You can also reschedule the delivery or choose a pickup via laposte.fr, using your tracking number.

    • Express delivery (Fedex) : New feature: delivery by QR code like Colissimo

    In this case, a signature is required. The package can be handed over to anyone present at the indicated address.

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