How to make a return using a different carrier?

To simplify your procedures, we provide you with a prepaid return label available via our dedicated portal. It is free and guarantees secure and optimized tracking of your parcel.
We recommend that you prioritise this option, designed for your comfort and peace of mind.
However, if you prefer to organise the return with a carrier of your choice, please note that:
- Shipping costs will be your responsibility and cannot be reimbursed
- Diptyque cannot be held responsible in case of loss or theft of the parcel
Here is how to proceed:
- Remember to include the completed withdrawal form with your parcel
- Share the following information at service@dyptiqueparis.com: your order number, the name of the carrier, and the parcel tracking number.

The return address:
DUHAMEL LOG – SITE 8 BIS RETOUR
Rue Maryse Bastié
27930 VIEIL-ÉVREUX
France