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    Our Customer Care Service would be happy to help. Get in touch by email, phone, or instant message and we’ll respond from Monday to Friday, between 10am and 7pm and 10am and 5pm on Saturdays (excluding holidays).

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    Can I have my creations engraved?

    Available for the most iconic items of the house, engraving is offered in a selection of stores and on the website.

    In-store

    Products eligible for engraving include:

    - Candles: small candles, classic candles, Les Mondes de Diptyque candles

    - Home fragrance diffusers: Small size (100 ml) and classic model (200 ml)

    We invite you to check which stores offer this service via our "Find your store" section.

    Online

    Engravable items include:

    - Candles: classic candles, large candles (except the 34 boulevard Saint Germain candle), Les Mondes de Diptyque candles

    You can find them at this link.

    In accordance with our return policy, personalized products cannot be returned, exchanged, or refunded.

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