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    Our Customer Care Team is at your service. For assistance, please contact us via email, phone, or instant message. We are available to respond to your enquiries +44 (0)808 501 5907, open from 9am to 6pm Monday to Friday and from 9am to 4pm on Saturdays. (excluding public and bank holidays).

    Write to us

    What to do if my order is returned to the sender?

    Sometimes a parcel is returned to us after several unsuccessful delivery attempts. In this case, you have two options:

    • A reshipment of your order
    • Or, if you prefer, a refund

    We invite you to contact our Customer Relations Service. One of our advisors will check the tracking with the carrier and guide you towards the most suitable solution.

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