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    Our Customer Care Team is at your service. For assistance, please contact us via email, phone, or instant message. We are available to respond to your enquiries +44 (0)808 501 5907, open from 9am to 6pm Monday to Friday and from 9am to 4pm on Saturdays. (excluding public and bank holidays).

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    How can I track my order?

    As soon as your order is shipped, you will receive a confirmation email containing a tracking link. This link becomes active as soon as your parcel is taken over by the carrier.
     
    You can also track the status of your order in the "My Orders" section of your account.
     
    Your order can go through several stages:
     
    • Confirmed - Your order has been received. It will soon be shipped
    • On its way - Your order has been handed over to the carrier
    • Out for delivery - Your order has reached your local delivery hub and will be delivered soon
    • Delivered - Your order has been delivered

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