What to do if my parcel is marked as "delivered" but I have not received it?

We invite you to carry out the following checks:

• Check your mailbox
• Check with your concierge
• Ask your neighbours, who may have received it on your behalf

If your parcel is still missing, our Customer Relations Service is here to assist you.

An advisor will open an investigation with the carrier to locate your parcel and offer you a personalised solution.