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    Write to us

    Our Customer Care Team is at your service. For assistance, please contact us via email, phone, or instant message. We are available to respond to your enquiries +44 (0)808 501 5907, open from 9am to 6pm Monday to Friday and from 9am to 4pm on Saturdays. (excluding public and bank holidays).

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    What services are available in-store?

    Each Diptyque creation is part of a multisensory experience, extended in-store by a selection of services designed for you. 

    The Diptyque gift

    • Pre-composed gift sets
    • Create your own gift set
    • The 3-sheet fold to wrap each present
    • Selection of tissue paper and ribbon
    • Personalised engraving service
    • Initials service on gift box

    The experience continues

    • Perfume refill service
    • Recycling service
    • Call & Collect
    • Click & Collect
    • In-store collection within 6 days
    • Free returns
    • After-sales support and advice

    Find out more 

    Go to the ‘Find your store’ section to find out which services are offered by your store. 

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