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    Our Customer Care Team is at your service. For assistance, please contact us via email, phone, or instant message. We are available to respond to your enquiries +44 (0)808 501 5907, open from 9am to 6pm Monday to Friday and from 9am to 4pm on Saturdays. (excluding public and bank holidays).

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    What gift services do you offer on your site?

    Online personalised engraving service is coming soon for certain product categories, including classic candles, Les Mondes de Diptyque, some large candles, Eau de Parfum and Eau de Toilette as well as Diptyque Essences.

    Sign up to our newsletter to be the first to know when engraving launches.

    Before finalising your order, you have the option to choose our “Signature Gift Box”, a complimentary service offered by the Maison allowing you to elegantly present your chosen items. This option is located at the bottom of the summary page, just before payment.

    The Signature Gift Box includes: 
    – An iconic box housing all your products

    – A fabric pouch in the Maison’s colours, for additional sizes

    – A card with your personalised message placed inside the box

    No invoice is enclosed: only a discreet delivery note, without any price indication, is added into the parcel.

    A summary of your order is sent to you by email and remains accessible from your customer account.

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