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    Write to us

    Our Customer Care Team is at your service. For assistance, please contact us via email, phone, or instant message. We are available to respond to your enquiries +44 (0)808 501 5907, open from 9am to 6pm Monday to Friday and from 9am to 4pm on Saturdays. (excluding public and bank holidays).

    Write to us

    I have an in-store account. Do I need to create an online account?

    If you already have an online account, it will be active the next day in-store.

    If you have an in-store account, it is necessary to create an account on our website to enhance your Diptyque experience.
     

    We recommend using the same first name, last name and email address (or phone number or postal address) for both accounts. This will allow us to recognise you and communicate with you in a more personalised way, in-store or by phone.

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