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    Our Customer Care Team is at your service. For assistance, please contact us via email, phone, or instant message. We are available to respond to your enquiries +44 (0)808 501 5907, open from 9am to 6pm Monday to Friday and from 9am to 4pm on Saturdays. (excluding public and bank holidays).

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    What should I do if my product changes texture, smell or colour?

    As a precaution, it is best not to use a product if you notice any unusual changes in texture, smell, or colour.

    In such cases, please check:

    • The PAO indicated on the packaging: the Period After Opening, shown by an open jar symbol followed by a number of months (e.g. 12M).

    • The date of purchase.

    • Whether the product has been stored correctly: kept away from heat, humidity, and light, and properly closed after use.

    Note regarding the Comforting Cleansing Solution: its colour may vary due to the natural ingredients. This does not affect the quality or effectiveness of the product, only its appearance.

    If you are unsure, our Customer Relations Service is available to assist you.

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