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    Write to us

    Our Customer Care Team is at your service. For assistance, please contact us via email, phone, or instant message. We are available to respond to your enquiries +44 (0)808 501 5907, open from 9am to 6pm Monday to Friday and from 9am to 4pm on Saturdays. (excluding public and bank holidays).

    Write to us

    Can I personalise a gift?

    In Store

    Every detail can be tailored to turn your gift into a unique creation. Several personalisation options are available:

    • Personalised Gift Boxes: Create your own gift box and choose its wrapping from three ribbon colours and three tissue paper colours. In certain stores, it is also possible to add the recipient’s initials using an artisanal stamp.

    • Engraving: Add a first name, initials or a date to a candle or perfume bottle.

    • Personal Message: A card can be included in your box if you wish.

    We recommend checking which stores offer all of these services via the “Find your Store” section.

    Online

    When ordering online, you can include gift wrapping and a personalised message in your gift box.

    The Salons Privés

    We also offer an exceptional semi-bespoke candle service, available exclusively in the Salons Privés of our Maisons in Paris and London.

    Appointments can be made by phone only:

    • Maison Diptyque Paris – 11 rue Duphot, Paris, +33 1 86 70 85 38

    • Maison Diptyque London – 107 New Bond Street, W1S 1ED London, +44 20 7199 8439
       

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