Topics

    Write to us

    Our Customer Care Team is at your service. For assistance, please contact us via email, phone, or instant message. We are available to respond to your enquiries +44 (0)808 501 5907, open from 9am to 6pm Monday to Friday and from 9am to 4pm on Saturdays. (excluding public and bank holidays).

    Write to us

    How can I care for my candle?

    An exceptional handcrafted creation, your Diptyque candle deserves the utmost care. Here are some tips to optimise its lifespan and enjoy it safely.

    Preparing the space 

    - Place your candle on a flat, heat-resistant surface. 

    - Protect delicate materials such as wood or marble with a base or a trinket tray. 

    - Keep candles away from flammable materials. 

    - Keep candles out of reach of children and pets. 

     

    Lighting the candle 

    - We recommend lighting your candle with a match to avoid any risk of burns. 

    - On first use, make sure to let the candle burn until its entire surface is liquid: 

    • About 2 hours for miniature candles (35g), depending on the fragrance 
    • About 4 hours for small candles (70g), classic candles (190g), medium candles (300g), large candles (600g) and very large candles (1.5kg) 
    • About 5 hours for Les Mondes de Diptyque candles 

    This prevents the wax from tunnelling and allows the wick to soak properly, ensuring an even burn afterwards. The wick may emit a slight smoke when first lit. 

     

    While burning 

    - After the first use, do not let the candle burn for more than: 

    • 2 hours at a time for miniature candles (35g) 
    • 4 hours at a time for small candles (70g), classic candles (190g), medium candles (300g), large candles (600g) and very large candles (1.5kg) 
    • 5 hours at a time for Les Mondes de Diptyque candles 

    - Never leave a burning candle unattended. 

    - Do not move a burning or still-hot candle. 

    - Keep it away from draughts. 

    - Leave at least 10 cm (4 inches) between two candles. 

     

    After each use 

    - Extinguish the flame: use a snuffer to avoid splashes of hot wax. 

    - Recentre the wick(s) once the candle is extinguished. 

    - Before relighting your candle, use a wick trimmer to trim the wick(s) (ideal length: 3 to 5 mm) to avoid any risk of fire. 

     

    End of use 

    - Stop using your candle when only 5 mm of wax remains or when the metal wick holder becomes visible. Care and storage - We recommend airing the room after burning a candle. 

    - Allow the wax to cool completely before moving your candle. 

    - Store it in a dry, temperate place (15°C–25°C / 59°F–77°F), away from direct sunlight to prevent the wax from discolouring, staining or coming away. 

     

    To find out more about usage tips: 

    - Miniature candles: 

    - Small candles 

    - Classic candles (190g) 

    - Exclusive candles (270g) 

    - Medium candles 

    - Large candles: 

    - Very large candles

    Was this article helpful?