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    Our Customer Care Team is at your service. For assistance, please contact us via email, phone, or instant message. We are available to respond to your enquiries +44 (0)808 501 5907, open from 9am to 6pm Monday to Friday and from 9am to 4pm on Saturdays. (excluding public and bank holidays).

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    Can I have my creations engraved?

    Available for the Maison's most iconic objects, engraving is offered in selected boutiques and on the website. 

    In boutique 

    Products eligible for engraving include: 

    - Candles: small candles, classic candles, Les Mondes de Diptyque candles 

    - Home fragrance diffusers: Small size (100 ml) and classic model (200 ml) 

    We invite you to check which boutiques offer this service via our “Find your boutique” section. 

    Online 

    Engravable items include: 

    - Candles: classic candles, large candles (with the exception of the 34 boulevard Saint Germain candle), Les Mondes de Diptyque candles 

    Find them via this link. 

    In accordance with our returns policy, personalised products cannot be returned, exchanged, or refunded.

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