There is an item missing from my parcel. What can I do about it?
If a product is missing from your package, we invite you to contact our Customer Care Service. An advisor will then be happy to assist you with your query. She will ask you to send photos of the package and further information so the best resolution can be found for you.
Our advisers are at your disposal from Monday to Friday - 9.00 am to 6.00 pm and on Saturday - 9.00 am to 4.00 pm (excluding holidays).