Can I use a different carrier to return an item?

We strongly advise you to follow our returns process which uses Royal Mail recorded delivery.

If you need to return your order to us, please follow our Returns Process where you can generate a free returns label. You can find more information here.

Following these steps will ensure your return is processed quickly and efficiently.

You may also contact our Customer Care Service. Our advisers are at your disposal from Monday to Friday - 9.00 am to 6.00 pm and on Saturday - 9.00 am to 4.00 pm. (excluding holidays))