What happens if I am not at home when the delivery is made?
If you are not in when the delivery is attempted. You will then receive a notification via email or sms text, inviting you to collect your parcel at a collection point.
Some carriers offer to reschedule the delivery or to leave the parcel at a safe place such as a security guard, neighbour, etc.
If you have not received any notification, please do contact our Customer Care team.