Are there any special conditions of return that apply to certain products?
If you notice that one of your products has a defect or that it arrived to you damaged, we invite you to follow the procedure of return by mentioning the corresponding reason on our form of retraction as well as by notching the box "I wish a replacement of my article" if you wish to receive a new copy of this product.
If you wish to receive a refund, please leave this box unchecked.
We encourage you to specify any element that could help us to understand the reason of your return or the defect that you noticed on the returned product.
Our advisors are at your disposal and can help you in your efforts.