Terms of delivery
Where can I have my order delivered?
We invite you to place your order on the website of the country to which you wish to have your order delivered.The following is a list of the countries and regions served by each of the Diptyque websites: France : mainland France, Corsica and Monaco. United Ki...What are your delivery times and charges?
Diptyque offers complementary standard delivery within 3 to 5 working days on orders £70 or over.For any order less than or equal to £70, the shipping fees are £5.95. Find all the delivery methods in the chart below: SERVICE DELIVERY TIME SHIPPING FEES S...How is my order packaged?
Your order will be shipped in a protective box. Your products will be carefully placed in a pouch, all protected by folded tissue paper. Once you have continued to Checkout via your Cart you may select gifting options, for your order, under Order Summary. You c...Does my order need to be signed for upon delivery?
All parcels must be signed for on receipt. If you will not be at home during normal delivery hours you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel. Also, our transporter will notify you prio...What happens if I am not at home when the delivery is made?
If you are not in when the delivery is attempted. You will then receive a notification via email or sms text, inviting you to collect your parcel at a collection point. Some carriers offer to reschedule the delivery or to leave the parcel at a safe place such ...Where do you ship my order from?
All our standard and Express delivery order are shipped from France. This does not affect the delivery time which is within 3-5 days for standard delivery and within 3-5 working days for standard delivery and within 2-3 working days for Express delivery. Our sa...
How can I track my order?
You will receive a unique personal tracking number by e-mail when your order is shipped. Clicking on the link will take you to the tracking page of relevant carrier.If you have a diptyqueparis.com account, you can do this in the "My Account " section. You will ...My address is incorrect or incomplete and I'm requested for clarification. What can I do?
You can confirm or modify it by contacting our Customer Care Service. An advisor will then contact the carrier to ensure that it is still possible to make these changes. Our advisors are at your disposal from Monday to Friday - 9.00 am to 6.00 pm and on Saturda...What should I do if my order is returned to sender?
An order can be returned to sender for either of the following: Failed delivery attempts Address could not be recognized Customs procedures We invite you to contact Customer Care team. An advisor will then contact the carrier to get more information about the...
It says that my order has been delivered but I have not received my parcel. What should I do?
If the tracking of your package indicates that it has been delivered but you have not yet received it, please contact our Customer Care Service. Our advisors are at your disposal from Monday to Friday - 9.00 am to 6.00 pm and on Saturday - 9.00 am to 4.00 pm (e...There is an item missing from my parcel. What can I do about it?
If a product is missing from your package, we invite you to contact our Customer Care Service. An advisor will then be happy to assist you with your query. She will ask you to send photos of the package and further information so the best resolution can be foun...I had the wrong item delivered to me. What can I do about it?
We invite you to contact our Customer Relations team. An advisor will be happy to assist you with your query and will ask to send photos of your package including further information to help document it. The best resolution will be found for you. Please note th...