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Order

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Payment

When will my account be debited for the order I placed on your e-commerce site?
Your credit card will be charged when your order is shipped. If a product ordered is not available, the Customer Care Service will contact you to offer you to ship your order without this product or to cancel your order, if you no longer wish to receive it. If ...
What do I do if my payment is refused ?
In case of refused payment, your order is automatically cancelled. It is then possible to renew your order.
How do I access my receipt?
Your order summary will be sent to you by e-mail when your order is shipped.It will also be accessible in your "My Account" area on the diptyque website. If you need additional information, please contact our Customer Care Service.
Can I order using a credit or debit card that does not belong to me?
You can indeed use a credit or debit card that does not belong to you to place your order. In such cases, the site uses the 3-D Secure security protocol, an authentication process that protects all our payments.  However, in the case of refund, this one will be...
Can I use more than one payment method on your e-commerce site ?
Several secure payment methods are available on the website and in-store to pay for your purchases. The payment can be done by : - Mastercard,- Visa,- American Express,- Paypal, - Klarna- WeChat Pay,- Apple Pay. It is impossible to use more than one means of pa...
Is VAT included in the selling price of your products?
Our prices are inclusive of VAT.The amount of VAT charged is stated in the order summary and on your invoice.

Client Account

How do I create an account ?
To create a customer account, simply go to the "My Account" section of our website. It will only take you a few minutes. You will be able to track your orders and access many surprises...
I have an account in-store. Do I have to create another account online?
Our in-store and e-commerce accounts are not currently linked, meaning that you will need to create another account online. In the same way, if you have an account on our website, we will not be able to find you in-store. We are working on developing our system...
What are the benefits of an account?
Creating an account allows you to enjoy certain services and benefits: Tracking the status of your deliveries online Accessing your purchase history and order summaries Managing your personal information, easily subscribing or unsubscribing from our communicat...
What should I do if I forget my password for my online account?
Please go to the "My Account" section of our website and click on the "Forgotten your password?" link. You will automatically receive an e-mail inviting you to create a new password.
What will I receive when I join the diptyque community ?
Subscribing to our newsletter enables you to keep up to date with the brand’s latest news and developments and receive invitations to attend previews and private events. We will also have some surprises in store for you throughout the year. Of course, we don't...
How do I subscribe or unsubscribe from the diptyque newsletter?
You can subscribe to the e-mail newsletter to receive the latest news from diptyque by entering your e-mail address at the bottom of our homepage, under "Follow diptyque".When you create an account on our website, you will be given the option of subscribing to ...

Personal data

How is the diptyqueparis.com site secured?
Our systems, which are hosted in the United Kingdom , comply with the new GDPR regulation and guarantee the highest level of data protection and supervision in terms of hosting, network security, data flows and hardware. For more information, please see our pr...
What do you do with my personal data?
Your data is used exclusively by diptyque and will not be shared with any third parties under any circumstances. Personal data is used to keep you up to date with the brand’s latest news and developments, to invite you to attend previews and private events and ...
How can I modify or delete my account, my personal data ?
You can change your personal information, your password and your subscription options at any time from your personal "My Account" area. If you need additional information or if you wish to delete your account, we invite you to contact our Customer Care Service ...
How can I keep up to date with the latest diptyque news?
You can subscribe to the newsletter by entering your e-mail address at the bottom of our homepage, under "Follow diptyque". You can also follow us on social media. We are most active on Instagram, Facebook and Twitter/LinkedIn/Line/WeChat.
What measures do you use to ensure that payments are secure?
We can confirm that the security of your data is our top priority. We use advanced encryption techniques to ensure that all transaction information is protected in accordance with the highest of standards. Transaction information includes your credit card infor...

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