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  • How do I create an account ?
    To create a customer account, simply go to the "My Account" section of our website. It will only take you a few minutes. You will be able to track your orders and access many surprises...
  • I have an account in-store. Do I have to create another account online?
    Our in-store and e-commerce accounts are not currently linked, meaning that you will need to create another account online. In the same way, if you have an account on our website, we will not be able to find you in-store. We are working on developing our system...
  • What are the benefits of an account?
    Creating an account allows you to enjoy certain services and benefits: Tracking the status of your deliveries online Accessing your purchase history and order summaries Managing your personal information, easily subscribing or unsubscribing from our communicat...
  • What should I do if I forget my password for my online account?
    Please go to the "My Account" section of our website and click on the "Forgotten your password?" link. You will automatically receive an e-mail inviting you to create a new password.
  • What will I receive when I join the Diptyque community ?
    Subscribing to our newsletter enables you to keep up to date with the brand’s latest news and developments and receive invitations to attend previews and private events. We will also have some surprises in store for you throughout the year. Of course, we don't...
  • How do I subscribe or unsubscribe from the Diptyque newsletter?
    You can subscribe to the e-mail newsletter to receive the latest news from Diptyque by entering your e-mail address at the bottom of our homepage, under "Follow Diptyque".When you create an account on our website, you will be given the option of subscribing to ...

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