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  • What are the general conditions of sale?
    You will find the general terms and conditions of sale under the heading Terms and Conditions at the bottom of the page on Diptyque website. If you need additional information, please contact our Customer Care Service.
  • What do I do if I haven't received a confirmation e-mail for my order ?
    After validation and payment of your order, you will receive a confirmation e-mail. If this is not the case, please contact the Customer Care Service. An adviser will verify that your order has been processed. 
  • Can I collect my order in-store?
    Thanks to the e-reservation, it is possible to reserve one or several products at our stores. Simply click the reserve in store button to select the store of your choice and enter your personal information. You will then receive a confirmation e-mail.  Once yo...
  • How do I order online?
    Please visit the pages corresponding the products that are of interest to you, select the products you wish to purchase and the desired quantity of each and add them to your cart.   Once your order is complete, click on "Cart" in the top right-hand corner of yo...

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