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  • Where can I have my order delivered?
    We invite you to place your order on the website of the country to which you wish to have your order delivered.The following is a list of the countries and regions served by each of the diptyque websites: France : mainland France, Corsica and Monaco. United Ki...
  • What are your delivery times and charges?
    diptyque offers complementary standard delivery within 3 to 5 working days on orders £50 or over.For any order less than or equal to £50, the shipping fees are £5. Find all the delivery methods in the chart below: SERVICE DELIVERY TIME SHIPPING FEES STAN...
  • How is my order packaged?
    Your order will be shipped in a protective box. Your products will be carefully placed in a pouch, all protected by folded tissue paper. Once you have continued to Checkout via your Cart you may select gifting options, for your order, under Order Summary. You c...
  • Does my order need to be signed for upon delivery?
    All parcels must be signed for on receipt. If you will not be at home during normal delivery hours you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel. Also, our transporter will notify you prio...
  • What happens if I am not at home when the delivery is made?
    If you are not in when the delivery is attempted. You will then receive a notification via email or sms text, inviting you to collect your parcel at a collection point.  Some carriers offer to reschedule the delivery or to leave the parcel at a safe place such ...
  • Where do you ship my order from?
    All our standard and Express delivery order are shipped from France. This does not affect the delivery time which is within 3-5 days for standard delivery and within 3-5 working days for standard delivery and within 2-3 working days for Express delivery. Our sa...
  • Can I get same day delivery?
    Same day delivery by courier is available in London  We have started a same day delivery service for customers in select post codes in London. If you are within the selected radius for this service, you can place an order on the site before 4pm, select the 'De...
  • Should I pay for taxes or duties before delivery?
    All custom and duty fees are paid y diptyque. If you receive an invoice for taxes or duties, please do contact our Customer Relations department.

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