Claims
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It says that my order has been delivered but I have not received my parcel. What should I do?
If the tracking of your package indicates that it has been delivered but you have not yet received it, please contact our Customer Care Service. Our advisors are at your disposal from Monday to Friday - 9.00 am to 6.00 pm and on Saturday - 9.00 am to 4.00 pm (e...
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There is an item missing from my parcel. What can I do about it?
If a product is missing from your package, we invite you to contact our Customer Care Service. An advisor will then be happy to assist you with your query. She will ask you to send photos of the package and further information so the best resolution can be foun...
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I had the wrong item delivered to me. What can I do about it?
We invite you to contact our Customer Relations team. An advisor will be happy to assist you with your query and will ask to send photos of your package including further information to help document it. The best resolution will be found for you. Please note th...