When will I be reimbursed?
We commit ourselves to reimburse you within a maximum of 14 days from the date we receive your products. You will be able to see the amount on your bank account within 2 to 3 working days after our advisors have confirmed by email that your refund has been made.
Are your delivery and return costs refundable?
A prepaid label is included with every order so that you can return products free of charge. Once your return has been accepted, any delivery costs paid at the time of purchase will be refunded. If, however, your order is not returned in its entirety, the origi...
Can I have my refund issued to a different card than the one used to make the purchase?
Refunds can only be issued to the payment method used to pay for the order.
Can I get a refund on an item I received as a gift?
A refund can only be issued back to the original method of payment. An item that you received as a gift cannot be refunded, but it can be refunded to the person who made the purchase. On the other hand, if the product has not been opened, it can be replaced wit...