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  • How can I track my order?
    You will receive a unique personal tracking number by e-mail when your order is shipped. Clicking on the link will take you to the tracking page of relevant carrier.If you have a diptyqueparis.com account, you can do this in the "My Account " section. You will ...
  • My address is incorrect or incomplete and I'm requested for clarification. What can I do?
    You can confirm or modify it by contacting our Customer Care Service. An advisor will then contact the carrier to ensure that it is still possible to make these changes. Our advisors are at your disposal from Monday to Friday - 9.00 am to 6.00 pm and on Satruda...
  • What should I do if my order is returned to sender?
    An order can be returned to sender for either of the following: Failed delivery attempts Address could not be recognized Customs procedures We invite you to contact Customer Care team. An advisor will then contact the carrier to get more information about the...

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