When will my account be debited for the order I placed on your e-commerce site?
Your credit card will be charged when your order is shipped. If a product ordered is not available, the Customer Care Service will contact you to offer you to ship your order without this product or to cancel your order, if you no longer wish to receive it. If ...
What do I do if my payment is refused ?
In case of refused payment, your order is automatically cancelled. It is then possible to renew your order.
How do I access my receipt?
Your order summary will be sent to you by e-mail when your order is shipped.It will also be accessible in your "My Account" area on the Diptyque website. If you need additional information, please contact our Customer Care Service.
Can I order using a credit or debit card that does not belong to me?
You can indeed use a credit or debit card that does not belong to you to place your order. In such cases, the site uses the 3-D Secure security protocol, an authentication process that protects all our payments. However, in the case of refund, this one will be...
Can I use more than one payment method on your e-commerce site ?
Several secure payment methods are available on the website and in-store to pay for your purchases. The payment can be done by : - Mastercard,- Visa,- American Express,- Paypal, - Klarna- WeChat Pay,- Apple Pay. It is impossible to use more than one means of pa...
Is VAT included in the selling price of your products?
Our prices are inclusive of VAT.The amount of VAT charged is stated in the order summary and on your invoice.