Is a signature required upon receipt of my order?

・Your order will need to be signed for on receipt.

・In the case of a missed delivery, SF Express will arrange a second attempt at delivery and contact you in advance.

・If the second delivery attempt is unsuccessful, you will need to call SF Express for a re-delivery arrangement. The Order will be returned to our warehouse after a week of unsuccessful deliveries.

・If the failed delivery order is returned to our warehouse, you will need to contact our Customer Care team via email at customercare@diptyque.com.hk to arrange a new delivery. A new delivery order will be placed, and an additional delivery fee will be at your cost. If we do not receive your contact for too long, we will cancel the order.