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    Our Customer Care Service would be happy to help. Get in touch by email and we’ll respond from Monday to Friday, between 10am and 5pm (excluding holidays).

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    What should I do if I am not at home when the delivery arrives?

    To protect our customers’ interests, we require couriers to call in advance to ensure that the package is delivered to the correct receivers. If you are not at home when the delivery takes place, you can reschedule the delivery time directly with the courier over the phone to make sure your package arrives smoothly.

     

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