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    Our Customer Care Service would be happy to help. Get in touch by email and we’ll respond from Monday to Friday, between 10am and 5pm (excluding holidays).

    Write to us

    How to place an order online?

    Please visit our website and click “Add to Cart” to select your desired items.

    Once you have finished selecting, go to the “Cart” at the top right corner of the page to complete your order. The website will guide you step by step through the checkout process:

    • Adjust the quantity if needed
    • Choose your samples (up to two options)
    • At checkout, you may select Diptyque signature gift box. Your order will be placed in Diptyque’s signature gift box, which includes a reusable fabric pouch and a personalized message card
    • Select your delivery method and payment option

    For more details on shipping options and accepted payment methods, please refer to our Shipping & Delivery page.

    If you need product recommendations, feel free to contact our customer service team. We are happy to assist you via email.

    To simplify future purchases, we recommend creating an account. This will allow you to track your orders more efficiently.

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