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    Write to us

    Our Customer Care Service would be happy to help. Get in touch by email and we’ll respond from Monday to Friday, between 10am and 5pm (excluding holidays).

    Write to us

    What to do if one of my items is delivered damaged or defective?

    Please contact our customer service team via email (customercare@diptyque.com.hk) within 7working days of receiving the goods, and provide detailed photos and descriptions to facilitate inspection and the exchange or refund process. 

    A comprehensive return form is available on our official website; kindly complete it. If the product is defective or damaged due to shipping, please indicate the relevant details in the return form.

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