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    Our Customer Care Service would be happy to help. Get in touch by email and we’ll respond from Monday to Friday, between 10am and 5pm (excluding holidays).

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    How long does a refund take?

    Refunds are processed within 14 business days upon receipt of your returned parcel. 

    Once your refund has been processed, you will receive a confirmation by email. the refunded amount will appear on your bank account within 2 to 5 business days, the time needed to return the amount back to your account may vary, and is subject to bank’s administration.

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